Installer stops after copying temporary files, never getting to the printer information screen

This is most likely caused by Virus detection software preventing the second phase of the ImagePrint install from proceeding. It is also possible that there is insufficient disk space to complete the installation (ImagePrint requires approx. 100 megabytes of disk space, depending on the number of profiles you have selected to install).

If neither of the above apply, it is possible to directly run the IP Install (printer selection) portion of the installation by moving to the “Installation Files” folder on the installation cd, and launching the IP INSTALL.exe program. (This is only recommended for more advanced computer users.) After running the installation in that way, you will need to copy any desired profiles from the sub-folder(s) within the Profiles folder of the installation folder into the Color folder within the newly installed ImagePrint folder on your hard drive, as they will not have been copied when using this method. You must also copy the file “libiccdll.dll” from the Installation files folder on the CD to the System32 folder of your windows folder in order to run the software.

Print Jobs move quickly to the right (finished) side of the spool face window before the job prints. Job then may print normally or print garbage characters. <TOP>

This is a commonly seen error, caused by the existence of a Windows printer driver set to use the same printer port that the ImagePrint printer is using. (These drivers may be installed inadvertently as a result of automatic plug and play hardware setups). The Windows printer driver intercepts jobs sent to the printer port (usually LPT1) and places them in its queue, resulting in the job leaving the ImagePrint spooler very quickly. To solve the problem, delete the Windows printer, or change its PORT setting to “file” or “null”. (This setting is found in the properties window of the Windows printer, accessed via the Printers control panel). Altering the setting in this way will prevent the Windows driver from intercepting ImagePrint jobs.

After Installation, only a Color folder exists in the ImagePrint folder <TOP>

This is a result of not choosing the “Application files” checkbox at the top of the components list in the ImagePrint installation. Install the software again, from the CD, and make sure that the top checkbox is selected in this screen. (The printer names listed in this window refer to color profiles you wish to have installed).

ImagePrint doesn’t launch <TOP>

This condition can be caused by a few things:

- Make sure that you haven’t copied a folder to the COLOR folder within the ImagePrint folder. This folder should contain ONLY color profiles—a sub-folder will cause ImagePrint to fail to launch.

- Make sure that you are launching the application from either a valid shortcut, a Start Menu icon, or directly from the ImagePrint folder. Do NOT move any of ImagePrint’s application files (ImagePrint.exe, Spoolface.exe, IPInstall.exe or IPManage.exe) to a different location other then the ImagePrint folder or they will NOT work. For information on ImagePrint shortcuts, see After Installation, no icons appeared on my desktop.

- Make sure there are no invalid profiles in the COLOR folder within the ImagePrint folder. If you have added profiles to this folder prior to the problem, try removing the added profiles to see if it corrects the problems.

- If you have installed a SCSI printer, such as a Fuji Pictrography, the SCSI protocol ASPI is needed, as well as a SCSI card, in order to run the software. If you have a SCSI card on your system and ImagePrint will still not launch, try installing ASPI from the ASPI Distribution folder located within the ImagePrint folder. (To install ASPI, just double-click the ASPI Installation program for your version of Windows located in its respective folder and follow the prompts. Reboot afterwards and try to run ImagePrint again.)

- If you have installed a printer via IP Install, but that printer driver executable does not exist within the DRIVERS folder within the ImagePrint folder this problem could occur. (This scenario would only occur if the driver file had been moved from the folder).

After Installation, no icons appeared on my desktop <TOP>

ImagePrint’s icons are installed to the “All Users” desktop. If your current logged in user is not set to see that desktop, you will not see the desktop icons. You can find them, and drag them to your current desktop, by opening the /Documents and Settings /All Users/Desktop folder.

Note: Be very careful when adding icons to your desktop that you create shortcuts. Do NOT move any of the ImagePrint application files (ImagePrint, IP Install or SpoolFace) to the desktop or they will not function correctly. To create a shortcut, simply click the icon with the RIGHT mouse button, drag it to the desired location, and release the mouse button. You can then choose “Create Shortcut” from the menu that appears.

Nothing Prints! <TOP>

There could be many reasons for your jobs not to make it to the printer. While this troubleshooting guide lists causes of specific error conditions, here are the general things to check when you unsure of the problem:

· First, make sure you have launched SpoolFace, the interface to the ImagePrint Spooler. (For information on launching and using SpoolFace, see the ImagePrint manual or online tutorial located on ColorByte’s home page (http://www.colorbytesoftware.com/)).

· In SpoolFace, make sure that the Host menu shows the computer that is connected to the printer selected, and the Printer menu shows the correct printer.

· Make sure that the Queue menu at the top of the SpoolFace window is set to ENABLE. The spooler will disable if it encounters an error (such as running out of ink or paper) and it is important that you re-enable the spooler after correcting the problem, or nothing will be sent to the printer.

· Remember that the topmost job on the left side of SpoolFace is the next to print. If that job has a problem that disables the spooler, until it is moved out of the way (via the right facing arrow), no other jobs will be able to print.

· The bottom left corner of the SpoolFace window will show the current status of the printer, and the scrollable area at the bottom of SpoolFace will list job error messages. Make sure to read through these for information that might show the cause of the printing problem.

· Many printing problems are the result of an incorrect setting within ImagePrint (usually relating to Color Management or ink set).
So, make sure you have correctly specified your Color Management settings within ImagePrint’s Color Management window. (Remember to move old jobs from the left side of SpoolFace, and to reenable SpoolFace from the Queue menu, before attempting another print). For information on proper color settings, please see the ImagePrint PDF manual or online tutorial.

· The other major cause of printing problems is an incorrect Printer connection type having been specified when ImagePrint was originally installed. If you are not sure what was specified, you can check by launching IP Install from your desktop icon, or directly from the ImagePrint folder. Without making any changes, simply click the MANAGE button within IP Install, and IP Manage will launch, enabling you to view the CONNECTION/DEVICE settings for any installed printers. If the setting is incorrect, you can remove the printer by clicking the REMOVE button, then click the INSTALL button to return to IP INSTALL and reinstall your printer, this time specifying the connection type that properly reflects your printer connection (see the ImagePrint PDF manual, Quickstart, or Online Tutorial for the procedure).

· If your printer is connected via Ethernet, the usual reason for print failure is an incorrect IP Address specification for the printer when you installed ImagePrint. Make sure that you can ping the printer from either a DOS command prompt (Windows) or a Mac terminal (OSX) using the IP Address of the printer. Be aware that most printers are set to DHCP (auto) mode, which means that their IP Address is subject to change each time the printer is rebooted. (For information on setting the DHCP mode and IP Address on your printer, check your printer and/or printer network card documentation).

When using Templates, sometimes jobs error in SpoolFace <TOP>

Be careful when using custom made templates that no frame extends past the template border. In the Template creation window, frames are designated as green rectangles, the template border as blue. Also, be careful not to accidentally “stack” frames by repeatedly clicking the ADD button—frames on top of one another can cause problems. EPS, PostScript, and PDF files are not supported with templates, and templates cannot be rotated.

Images appear split, reversed or in triplicate on screen <TOP>

This condition occurs if you do not have a proper source profile chosen in the Bitmap section of the Color Management window. Its most often seen with Grayscale images. Make sure to have a valid gray profile selected in the Grayscale field (either “Grey gamma 1.8” or “Grey gamma 2.2”, not one of the printer profiles listed in that field). Also, you should make sure the Embedded field is set to PROMPT or APPLY if using embedded profiles in your image. Without a profile chosen, the software will have no way of determining how to map the single channel gray data to the 3 color screen display, and distortion will result.

Images are not centered on page <TOP>

Epson printers have different top and bottom margins, so, if not printing in borderless mode, the image will appear offset vertically when printed. To compensate for this, choose “CENTER MARGINS”, located in the OPTIONS dialog box, which is accessed in the PRINT Dialog. This will cause the image to be centered when CENTER is chosen from the ImagePrint tool bar or from the menu accessed by right-clicking the image.

Another potential cause of non-centered images is an incorrect setting in the Media Feed section of the OPTIONS dialog (for printers that support it). For thicker papers, select the closest match to your paper to ensure that paper is fed correctly.

Printer prints garbage text <TOP>

This problem occurs most often on Epson printers. It occurs when bad data or partial data is sent to the printer, causing the printer to go into “text” mode. Since turning off the printer can still leave stray data in the parallel buffer of the computer, and turning off the computer can still leave stray data in the printer buffer, it is advised that to correct this condition you power down both the printer and the computer. (Make sure to disable the ImagePrint queue before powering down the computer by choosing DISABLE from the Queue menu in SpoolFace).

Can’t Kill MUXD.EXE message <TOP>

MUXD.EXE is an application that runs in the background after installing ImagePrint. Since it is always active, reinstalling ImagePrint, or removing the ImagePrint folder, may result in this error message. It can safely be ignored and continued past if it occurs during installation. If it is preventing you from deleting the ImagePrint folder, or from running the IP UNINSTALL utility, you can stop the process via the Windows task manager—hit “Control-ALT-Delete” simultaneously, then, when the Windows Task Manager appears, look for the MUXD.EXE process in the PROCESS list (not applications). Choose “End Process” to stop the process from running, and you should be allowed to delete the folder or run the IP UNINSTALLER as normal.

Long Error Message starting with “107…” <TOP>

This error condition usually occurs when printing across the network from an ImagePrint Client to an ImagePrint host. It is the result of the Client (remote) job using a profile that is not available on the ImagePrint Host. It is critical that any profiles selected on the ImagePrint client be also available within the COLOR folder on the ImagePrint Host computer (the COLOR folder is found within the ImagePrint folder).

You can also get this error if your images have embedded profiles and are being sent from an ImagePrint client. To correct this problem, on the Client computer, open the TOOLS folder within the ImagePrint folder, and double-click the “Setup Client” utility. Choose your printer in the printer drop down window, and click APPLY. Then close the utility, and the problem should be fixed.

Certain TIFF files won’t print or open (but not all of them) <TOP>

ImagePrint does not support alpha channels in TIFF files. Make sure that no alpha channels are present in your image.

Certain JPEG files won’t print or open, or open very slowly (but not all of them) <TOP>

Try resaving the JPEG file, and make sure not to use “PROGRESSIVE” as the JPEG compression format.

JPEG files are printing at the wrong size! <TOP>

Currently, ImagePrint treats all JPEG files as 300 dpi. This is to avoid problems because of incorrect dpi data that sometimes is saved by Digital Cameras. If they were created at a different resolution, try re-saving them at 300 dpi to correct the size problem.

Print Jobs never appear in the Spooler, Spool_face may generate error when launched: <TOP>

In the Spool_face windows, choose the host from the Host menu, and the printer from the Printer menu. (Occasionally, after installation the host and printer names will have no selection associated with them, and this can cause an error condition.) If that doesn’t fix the problem, check that the name of the spooler computer doesn’t contain a space character. ImagePrint will not function correctly if there is a space in the name of the computer it is installed on because that is not a valid TCP/IP host naming format. If this does not correct the problem see the following category, “Spooler interface window does not launch or jobs never go to the queue after choosing PRINT”.

Job doesn’t move to right side of queue <TOP>

Clicking the right-pointing triangle button to cancel a job should cause the job to move to the right side of the SpoolFace window. If the job will not move over, it means that the printing process is not being allowed to quit normally by Windows. To force the job over, do one of the following:

1. The cleanest way to handle this condition is to DISABLE the queue and reboot the computer. The job should be able to move when the system comes back up. It is important to disable the queue first, to make sure the spooler doesn’t attempt to print again as soon as the system reboots. To disable the queue, simple choose “Disable” from the Queue menu in Spool Face. After rebooting and moving the job over, remember to re-enable the queue by choosing “Enable” from the same menu.

2. Alternatively, you can launch the “Kill_process” utility (Win 2000 an